ヘルプデスク・サービスデスク・ITILの株式会社ハウコム

HOWCOM is a Support Service provider that specializes in the help desk services for a long time since company has been established.



◆Our service policy;　
 "Zero support - this is ultimate HOWCOM is eager to"

Supporting customer so that the customer return to their own business as soon as possible.
- This is our service policy declares since HOWCOM established.

Also,
Helping customer so that increase their profit.
- It is recognized as our mission.

Howcom is pursuing the efficiency improvement of the customer's business, by way of reducing the cost of IT
services in total and evolving support services.

The more service evolving and infiltrate, the less trouble existing.
Consequently, it is able for the customer to improve their "IT Literacy" and to utilize IT system as their intention.


President　Yoshinori Hirabayashi



◆Our Services

HOWCOM's Service Range

Bilingual Helpdesk Support
   - English←→Japanese

Helpdesk Operation Services
　- Tier-1 Helpdesk Service
　- Tier-2 / Tier-3 Helpdesk Service
　- Client Desk-side Services
　- 24X7 Support Service
　- IT Management Service
　- Application Maintenance Service
　- Flexible On-demand Helpdesk Support

Helpdesk Consulting Services
　- Helpdesk Service Assessment
　- Helpdesk Service Quality Management Control
　- Customer Satisfaction Survey Service
　- Helpdesk Design Service
　- Transition Support Service
　- FAQ Design / Implementation and updating Service

Helpdesk Talent Training Services
　- Training Services aimed at Talent
　- Leader Mentoring Service
　- HDI (Helpdesk Institute) Official Training

IT Infrastructure Operations Services
　- Server Operation Service
　- Server Monitoring
　- Network Monitoring



◆HOWCOM's 4 Advantages

1. HOWCOM is a specialized IT Support (Help desk) company.
HOWCOM specialized in providing help-desks. For the reason, HOWCOM has accumulated an enormous amount of know-how over the years.

2. HOWCOM has continuously maintained customer satisfaction rankings of 90%+ for eight years.
HOWCOM regularly surveys users for customer satisfaction. For 8 continuous years over 90% of clients have evaluated their experience with HOWCOM as 'satisfied'.

3. IBM Core Partner Firm
From amongst numerous firms Japan-wide, IBM Japan selected and approves 5 partner firms to place outsource orders. HOWCOM has experience and a track record of being recognized as a valued IBM Core Partner for 10 years. 

4. HDI Consulting Partner Firm
As a Consulting Partner of the internationally recognized Help Desk Institute (HDI), HOWCOM is skilled at operating help-desks to international standards.


◆Company Profile

Company Name : HOWCOM Co., Ltd.　　
Founded : October 4, 1996
Capital : JPY 30 Million　　　　　　　　
Stock Holder : Tempstaff Co., Ltd. (100%)
Directors ;
　President : Yoshinori Hirabayashi
　Executive Director : Takashi Fujisaki
　Director : Takao Wada

Head Office / Training Center


Sumitomo Seimei Kawasaki Odori Bldg 2F
2-11 Higashida cho Kawasaki ku
Kawasaki City, Kanagawa, JAPAN


Support Center








Miyazaki Green Sphere Ichibankan 6F
1-10 Nishiki cho
Miyazaki City, Miyazaki, JAPAN

Number of Employees : 224 as of Dec 31, 2010



◆Key Clients

IBM Japan
IBM Global Services Japan Chugoku Solutions Company Ltd.
Nissan Motor Co., Ltd.
Honda R&D Co., Ltd.
Amway Japan G.K.
Toshiba Information System Technology Inc.
Panasonic Medical Solutions Co., Ltd.
Pfizer Japan Inc.
NTT East Corporation
E & M Corporation
Intelligent Wave Inc.
AJS Inc.
GXS Inc.
JAL Information Technology Co., Ltd.
Help Desk Institute
Shuei-Yobiko Co., Ltd.
Synform Co., Ltd.
SECOM Trust Systems Co., Ltd.
Zenno Business Support
University of Tsukuba
Tempstaff Technologies Co., Ltd.
Nikko Systems Solutions Ltd.
Japan NonStop Innovation Co., Ltd.
PSG
Phoenix Systems Laboratory, Inc.
BASIS BAY SDN. BHD.
Miyazaki Software Center
Miyazaki Multimedia College



◆History

October, 1996 HOWCOM established. Commences internal helpdesk service at Japan IBM Co., Ltd.
                           Commence outsourcing business to support Japan IBM Co., Ltd. clients
January, 2001 Commence building suport centre business.
                           Commence supporting Japan IBM Co., Ltd. Okinawa Call Center
February, 2002  Launch training business
                             Commence training with Tempstaff Co., Ltd.
                             Authorized as an HDI Japan Training Partner
October, 2002   Dedicated Support Centre established in Miyazaki City, Miyazaki Prefecture
                             Helpdesk operations commence
October, 2003 Commence Medical and Care support service
January, 2004 Begin outsourcing business servicing NTT East Co., Ltd. clients
September, 2004 ITIL business launched.
                                 Join NGO 'itSMF Japan'
January, 2006 Authorized as an HDI Japan Cunsulting Partner
September, 2006 Authorized as an IBM Premium Core Partner
September, 2008 Service Desks commence operating at the Miyazaki Support Centre
October, 2009 Authorized the HDI Japan Strategic Partner
June, 2010 HOWCOM merges with Tempstaff Co., Ltd. and becomes part of the Temp Group of companies. 

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