HOWCOM is a Support Service provider that specializes in the help desk services for a long time since company has been established.
◆Our service policy;
"Zero support - this is ultimate HOWCOM is eager to"
Supporting customer so that the customer return to their own business as soon as possible.
- This is our service policy declares since HOWCOM established.
Helping customer so that increase their profit.
- It is recognized as our mission.
Howcom is pursuing the efficiency improvement of the customer's business, by way of reducing the cost of IT
services in total and evolving support services.
The more service evolving and infiltrate, the less trouble existing.
Consequently, it is able for the customer to improve their "IT Literacy" and to utilize IT system as their intention.
President Yoshinori Hirabayashi
HOWCOM's Service Range
Bilingual Helpdesk Support
Helpdesk Operation Services
- Tier-1 Helpdesk Service
- Tier-2 / Tier-3 Helpdesk Service
- Client Desk-side Services
- 24X7 Support Service
- IT Management Service
- Application Maintenance Service
- Flexible On-demand Helpdesk Support
Helpdesk Consulting Services
- Helpdesk Service Assessment
- Helpdesk Service Quality Management Control
- Customer Satisfaction Survey Service
- Helpdesk Design Service
- Transition Support Service
- FAQ Design / Implementation and updating Service
Helpdesk Talent Training Services
- Training Services aimed at Talent
- Leader Mentoring Service
- HDI (Helpdesk Institute) Official Training
IT Infrastructure Operations Services
- Server Operation Service
- Server Monitoring
- Network Monitoring
◆HOWCOM's 3 Advantages
1. HOWCOM is a specialized IT Support (Help desk) company.
HOWCOM specialized in providing help-desks. For the reason, HOWCOM has accumulated an enormous amount of know-how over the years.
2. HOWCOM has continuously maintained customer satisfaction rankings of 90%+ for eight years.
HOWCOM regularly surveys users for customer satisfaction. For 8 continuous years over 90% of clients have evaluated their experience with HOWCOM as 'satisfied'.
3. HDI Consulting Partner Firm
As a Consulting Partner of the internationally recognized Help Desk Institute (HDI), HOWCOM is skilled at operating help-desks to international standards.
Company Name : HOWCOM Co., Ltd.
Founded : October 4, 1996
Capital : JPY 330 Million
Stock Holder : Tempstaff Co., Ltd. (100%)
President : Yoshinori Hirabayashi
Director : Hironao Karui
Director : Yutaka Koitabashi
Director : Toshiyuki Takakura
Head Office / Training Center
Ohtani Kakou Kawasaki Odori Bldg 2F
2-11 Higashida cho Kawasaki ku
Kawasaki City, Kanagawa, JAPAN
Miyazaki Green Sphere Ichibankan 6F
1-10 Nishiki cho
Miyazaki City, Miyazaki, JAPAN
Number of Employees : 475 as of Jan 31, 2017
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October, 1996 HOWCOM established. Commences internal helpdesk service at Japan IBM Co., Ltd.
Commence outsourcing business to support Japan IBM Co., Ltd. clients
January, 2001 Commence building suport centre business.
Commence supporting Japan IBM Co., Ltd. Okinawa Call Center
February, 2002 Launch training business
Commence training with Tempstaff Co., Ltd.
Authorized as an HDI Japan Training Partner
October, 2002 Dedicated Support Centre established in Miyazaki City, Miyazaki Prefecture
Helpdesk operations commence
October, 2003 Commence Medical and Care support service
January, 2004 Begin outsourcing business servicing NTT East Co., Ltd. clients
September, 2004 ITIL business launched.
Join NGO 'itSMF Japan'
January, 2006 Authorized as an HDI Japan Cunsulting Partner
September, 2008 Service Desks commence operating at the Miyazaki Support Centre
October, 2009 Authorized the HDI Japan Strategic Partner
June, 2010 HOWCOM merges with Tempstaff Co., Ltd. and becomes part of the Temp Group of companies
Sep, 2012 Miyazaki Outsourcing Center Wins Nikkei New Office Promotion Award